Effective Date: 5 October 2026
Last Updated: 5 October 2026
Zoum Eco Clean (Green Arms), operating under the brand name Zoum (زووم) (“Zoum”, the “Company”, “we”, “us” or “our”), operates the Zoum Eco Clean website and online store and is responsible for the personal data processed as described in this Privacy Policy.
We respect your privacy and are committed to handling personal data responsibly and securely.
This Privacy Policy explains:
- What personal data we collect
- How we collect your data
- Why we process your data
- When we share data with third parties
- How we protect and retain your data
- Marketing communications
- Your data protection rights
- How we use cookies and similar technologies
- How to contact us about your personal data
Our official website is zoumecoclean.com.
1. What data do we collect?
1.1 Information you provide to us
Depending on how you interact with Zoum, we may collect:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order and purchase information
- Products purchased, quantities and order details
- Delivery information
- Order notes or instructions you provide
- Information submitted through contact forms
- Newsletter subscription information
- Reviews, feedback or survey responses
- Correspondence with us
When you make a purchase, payment information is processed through the relevant payment service provider. Zoum does not store your full payment card details.
If you place an order for, or arrange delivery to, another person, you are responsible for ensuring that you are authorised to provide their personal information to us.
1.2 Information collected automatically
When you visit or use our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages and products viewed
- Date and time of visits
- Referring pages or websites
- Website interaction and usage information
- Cookie and session identifiers
- Technical information required for cart and checkout functionality
- Security, fraud-prevention and website performance information
Information that identifies, relates to, or can reasonably be associated with an identifiable individual will be handled as personal data in accordance with this Policy and applicable law.
2. How do we collect your data?
We may collect and process your information when you:
- Place or attempt to place an order through our website
- Create or use a customer account, where this feature is available
- Add products to your cart or proceed through checkout
- Contact us through our website, email, telephone or social media
- Subscribe to the Zoum newsletter or other communications
- Submit a review, survey response or other feedback
- Communicate with our customer service team
- Browse or interact with our website
- Use website features that rely on cookies or similar technologies
3. Why do we process your data?
We process personal data only where there is an appropriate reason to do so.
Depending on the circumstances, this may include performing our contractual obligations to you, pursuing legitimate business interests, complying with legal obligations, or processing information based on your consent.
| Purpose | Legal Basis | Data Used |
|---|---|---|
| Processing and fulfilling orders | Performance of a contract | Name, contact information, billing and shipping addresses, order information |
| Processing payments | Performance of a contract | Transaction and payment confirmation information |
| Delivery and order fulfilment | Performance of a contract | Name, telephone number, shipping address, order and delivery information |
| Customer service and order communication | Performance of a contract / legitimate interest | Contact information, order information and correspondence |
| Managing customer accounts, where enabled | Performance of a contract | Name, email address, telephone number and order history |
| Handling returns, refunds, damaged products, complaints and disputes | Performance of a contract / legitimate interest | Contact information, order information, correspondence and supporting information you provide |
| Preventing fraud, misuse and security threats | Legitimate interest | Order information, IP address, browser/device information and technical records |
| Improving website functionality and performance | Legitimate interest or consent where required | Website usage information, technical information and cookie identifiers |
| Sending newsletters, product updates and marketing communications | Consent | Name, email address and communication preferences |
| Accounting, tax and regulatory requirements | Compliance with legal obligations | Transaction, order, contact and billing information |
| Establishing, exercising or defending legal claims | Legitimate interest | Relevant customer, transaction and correspondence records |
Where we rely on consent, you may withdraw that consent at any time.
4. Do we share your data with third parties?
We do not sell your personal data.
We may share personal data with trusted third parties where reasonably necessary to operate Zoum, provide our services and fulfil customer orders. These may include:
- Payment processing providers
- Banks and payment networks where applicable
- Shipping, courier and delivery providers
- Website hosting and infrastructure providers
- Ecommerce and website technology providers
- Email and communication service providers
- Analytics and website performance providers
- Security and fraud-prevention providers
- Professional advisers, including accountants and legal advisers
- Government, regulatory, judicial or law-enforcement authorities where required by law
Third parties are provided only with information reasonably necessary for the relevant service or legal requirement.
International data transfers
Some service providers used by Zoum may process or store information outside Jordan.
Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used and that personal data is handled consistently with applicable data protection requirements, including applicable requirements under Jordanian data protection law.
5. How do we protect your data?
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse or destruction.
- Restricting access to personal data
- Secure website and account management practices
- Security monitoring
- Appropriate controls for third-party service providers
- Reviewing our data protection and security practices
- Procedures for responding to security incidents and personal data breaches
- Secure deletion or anonymisation when information is no longer required
No internet transmission or electronic storage method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable measures appropriate to the nature of the information we process.
6. How long do we keep your data?
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy or as required by applicable law.
This may include retaining certain order and transaction records for accounting, tax, regulatory, fraud-prevention, dispute-resolution and legal purposes.
When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.
7. Marketing
If you subscribe to Zoum communications, we may send you information such as:
- Product information and updates
- Cleaning insights and educational content
- Zoum news
- Offers and promotions
- Other information relating to Zoum products and services
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication, where available, or by contacting us at info@zoumecoclean.com.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service communications relating to an order, payment, delivery, account or customer service request.
8. Your data protection rights
Depending on applicable law and your location, you may have rights relating to your personal data, including the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal data where applicable
- Request restriction of certain processing
- Object to certain processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
- Raise a concern or complaint regarding the processing of your personal data
- Receive notification of certain personal data breaches where required by law
Some rights may be subject to legal limitations or exceptions.
To exercise your rights, contact us at info@zoumecoclean.com.
We may need to verify your identity before fulfilling a request in order to protect your information from unauthorised access.
9. Cookies and similar technologies
Our website uses cookies and similar technologies to operate essential website and ecommerce functions, remember certain preferences, improve website performance and understand how visitors interact with the website.
Strictly necessary cookies
Required for functions such as shopping carts, checkout, website security and session management.
Performance and analytics cookies
Used to understand website traffic, usage and performance and help us improve the website.
Functionality cookies
Used to remember certain preferences and provide website functionality.
Marketing cookies
Where used, these may help us understand the effectiveness of marketing or provide relevant advertising. Where consent is legally required, these cookies will only be used after consent has been provided.
As a WooCommerce store, the website may use cookies necessary to maintain shopping-cart and customer-session functionality.
The exact cookies used may change as website features and service providers are updated.
You may control cookies through your browser settings and, where available, through the cookie consent or preference controls provided on our website. Disabling certain cookies may affect the operation of parts of the website.
10. Children
The Zoum website and online store are intended for adults and are not directed at children.
We do not knowingly collect personal data directly from children in circumstances where parental or guardian consent would be legally required.
If you believe that a child has provided personal data to us without appropriate authorisation, please contact us at info@zoumecoclean.com.
11. Third-party websites
Our website may contain links to websites or services operated by third parties. Zoum is not responsible for the privacy practices, security, content or operation of third-party websites or services. We encourage you to review the applicable privacy policy before providing personal information to a third party.
12. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, ecommerce operations, service providers, business practices, or applicable legal and regulatory requirements.
When we make changes, the updated version will be published on this page and the Last Updated date will be revised.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
13. Contact us
If you have questions about this Privacy Policy, how Zoum handles your personal data, or wish to exercise a data protection right, please contact:
Zoum Eco Clean (Green Arms)
Zoum | زووم
Amman, Jordan
Email: info@zoumecoclean.com
Website: zoumecoclean.com